Greater Anglia has a mature approach to innovation and has improved its innovation capability over the last 5 years. It recognises the opportunities for innovation, and, is pursuing a set of well thought out objectives based on known issues, primarily, to achieve business improvements and efficiencies.
Greater Anglia continues to engage their employees and teams and the senior leadership frequently assesses the health and capacity of their Innovation team and business innovation structure.
“Greater Anglia is an active member of the Rail Safety and Standards Board (RSSB) and demonstrated a practical, positive and a can-do approach to Research and Innovation. Greater Anglia is one of the more progressive train operating companies.”
However, like many TOCs, Greater Anglia has challenges when working with their delivery partners including Network Rail and supply chain.
More broadly, we think that the rail industry, and in particular, Train Operating Companies, are often rushed in trying to find some quick and short-term solutions to their more complex and persistent problems. This is a reflection of the way that TOCs in GB operate (i.e. all are franchise contract-based, and, their contract may not be renewed next time). Unfortunately, this policy makes a TOC uncertain about their long-term future and as such it is understandable that they are reluctant to invest in long term innovations.
And, more specifically, we’ve encouraged GA to extend the innovation pipeline of customer-focused innovations to improve and raise the public perception.